Procesamiento de lenguaje natural en el contexto empresarial: una investigación en el servicio al cliente.

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dc.contributor.advisorVillamizar Estrada, Avilio
dc.contributor.authorJaimes Blanco, Eileen Salome
dc.contributor.authorHerrera Rincon, Astrid Carolina
dc.coverage.spatialCúcutaspa
dc.creator.emailsalomejaimes2002@gmail.comspa
dc.creator.emailastridherrerarincon364@gmail.comspa
dc.date.accessioned2024-04-12T22:29:46Z
dc.date.available2024-04-12T22:29:46Z
dc.date.created2024-04-12
dc.description.abstractEste articulo proporciona una reflexión sobre el procesamiento de lenguaje natural (PLN) en el contexto empresarial, específicamente en el servicio al cliente. Se aborda la importancia del PLN y su eficiencia en este campo, así como también los beneficios y desafíos asociados a su implementación. Se presentan varias aplicaciones del PLN, como los chatbots, la traducción automática, los asistentes virtuales. En cuanto a la aplicación del PLN en el servicio al cliente, este ofrece varias ventajas, una de ellas es la capacidad de proporcionar atención 24 horas al día los 7 días de la semana, dando a los clientes respuestas rápidas, acertadas y personalizadas. No obstante, así como tiene sus ventajas, presenta sus desventajas o desafíos, uno de ellos es mantener los modelos actualizados para garantizar la calidad y veracidad de las respuestas.spa
dc.description.abstractenglishThis article provides a reflection on natural language processing (NLP) in the business context, specifically focusing on customer service. It addresses the importance of NLP and its efficiency in this field, as well as the benefits and challenges associated with its implementation. Various applications of NLP are presented, such as chatbots, machine translation, and virtual assistants. Regarding the application of NLP in customer service, it offers several advantages, including the ability to provide 24/7 assistance, delivering quick, accurate, and personalized responses to customers. However, while it has its advantages, it also presents its disadvantages or challenges, one of which is maintaining updated models to ensure the quality and accuracy of responses.spa
dc.description.sponsorshipUniversidad Libre - Facultad de Ingeniería - Ingeniería en Tecnologías de la Información y las Comunicacionesspa
dc.formatPDFspa
dc.identifier.urihttps://hdl.handle.net/10901/28923
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dc.rights.accessrightsinfo:eu-repo/semantics/openAccessspa
dc.rights.coarhttp://purl.org/coar/access_right/c_abf2spa
dc.rights.licenseAtribución-NoComercial-SinDerivadas 2.5 Colombiaspa
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/2.5/co/spa
dc.subjectInteligencia artificialspa
dc.subjectPLNspa
dc.subjectServicio al clientespa
dc.subjectChatbotsspa
dc.subject.lembLingüística computacional – Servicio al clientespa
dc.subject.subjectenglishArtificial intelligencespa
dc.subject.subjectenglishNLPspa
dc.subject.subjectenglishCostumer servicespa
dc.subject.subjectenglishChatbotsspa
dc.titleProcesamiento de lenguaje natural en el contexto empresarial: una investigación en el servicio al cliente.spa
dc.title.alternativeNatural language processing in the bussiness context: A costumer service investigation.spa
dc.type.coarhttp://purl.org/coar/resource_type/c_7a1fspa
dc.type.driverinfo:eu-repo/semantics/bachelorThesisspa
dc.type.hasversioninfo:eu-repo/semantics/acceptedVersionspa
dc.type.localTesis de Pregradospa

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